Customer Relations Representative - State Farm Agent Team Member
Full Time in Lake Charles, LA
Benefits
- Opportunity for advancement
- Paid time off
- Training & development
Front Office – “Customer Service Representative” - Agent Team Member
Job Overview
As a Team Member for the Curt Beckham Agency, you will help our business grow through value-based conversations and remarkable customer experiences to both current and prospective clients.
Job Responsibilities
· Establish client relationships and follow up with customers, as needed.
· Provide prompt, accurate and friendly customer service. Services include, but are not limited to billing clarification and resolution and general account questions
· Managing mail, email flow and office activity reminders and alerts, in addition to routing call flow and customer traffic
· Maintain a strong work ethic with a commitment to success and customer satisfaction each and every day.
· Assisting customers in filing claims and following up for satisfaction
· Finalize the daily transactions and make bank deposits
· Ability to identify, pivot, and promote State Farm products upon daily transactional work and refer to the sales team
· Keeping the office up-to-date – current promotions, rate boards, literature, etc
· Data entry and tracking, generating reports in conjunction with agent
· In coordination with agent, strive for customer retention goals and reducing lapse/cancellation ratios thru innovative approaches
· Support sales staff for application issuance
· Setting customer appts for agent/sales team
· Social Media
Requirements
· Excellent interpersonal Skills
· Excellent communication Skills-written, verbal and listening
· People-oriented
· Organizational Skills
· Self-motivated
· Detail oriented
· Proactive problem solver
· Dedicated to customer service
· Proficient in computer functions and technology
· Accurate and timely in work
· Demonstrates ability to work in a team environment and also with minimal supervision
· Ability to multi-task
· P&C Insurance license (ability to obtain timely)
Experience and Knowledge
· Customer service experience
· High School diploma
· Familiar with technology
Terms of Employment to include
· Hourly pay plus monthly bonus
· Paid time off (holidays, vacation and personal/sick days)
· Opportunity to advance to a sales team member if desired with acceptable work performance
Join a community of good neighbors
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Make a difference in your community every day.
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Gain confidence and grow your dream career.
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Earn benefits and rewards that are second to none