Customer Relations Representative - State Farm Agent Team Member

Full Time in Lake Charles, LA

Benefits

Opportunity for advancement
Paid time off
Training & development

Front Office – “Customer Service Representative” - Agent Team Member

Job Overview

As a Team Member for the Curt Beckham Agency, you will help our business grow through value-based conversations and remarkable customer experiences to both current and prospective clients.

Job Responsibilities

· Establish client relationships and follow up with customers, as needed.

· Provide prompt, accurate and friendly customer service. Services include, but are not limited to billing clarification and resolution and general account questions

· Managing mail, email flow and office activity reminders and alerts, in addition to routing call flow and customer traffic

· Maintain a strong work ethic with a commitment to success and customer satisfaction each and every day.

· Assisting customers in filing claims and following up for satisfaction

· Finalize the daily transactions and make bank deposits

· Ability to identify, pivot, and promote State Farm products upon daily transactional work and refer to the sales team

· Keeping the office up-to-date – current promotions, rate boards, literature, etc

· Data entry and tracking, generating reports in conjunction with agent

· In coordination with agent, strive for customer retention goals and reducing lapse/cancellation ratios thru innovative approaches

· Support sales staff for application issuance

· Setting customer appts for agent/sales team

· Social Media

Requirements

· Excellent interpersonal Skills

· Excellent communication Skills-written, verbal and listening

· People-oriented

· Organizational Skills

· Self-motivated

· Detail oriented

· Proactive problem solver

· Dedicated to customer service

· Proficient in computer functions and technology

· Accurate and timely in work

· Demonstrates ability to work in a team environment and also with minimal supervision

· Ability to multi-task

· P&C Insurance license (ability to obtain timely)

Experience and Knowledge

· Customer service experience

· High School diploma

· Familiar with technology

Terms of Employment to include

· Hourly pay plus monthly bonus

· Paid time off (holidays, vacation and personal/sick days)

· Opportunity to advance to a sales team member if desired with acceptable work performance

Apply Now State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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